Privacy Policy (“Policy”)

good2go is provided by Parkingeye Limited trading as good2go (“We”, “Our” and “Us”). We are registered in England and Wales under company number 5134454 and have Our registered office at 40 Eaton Avenue, Matrix Park, Buckshaw Village PR7 7NA. In limited circumstances, as notified to you “We, “Our and “Us” may also mean our client, where the Automated Billing System is only available to Users selected by or authorised by a specific client and is available only in that client’s car parks.

This Policy will apply to anyone who views or uses the Website including anyone who registers for a good2go Account (“You” and “Your”) and tells You what to expect when We collect Personal Information from You in respect of Your use of the Website and Your application and operation of a good2go Account.

In this Policy the following terms have the following meanings:

Active Vehicle: means a vehicle being identified by its vehicle registration number which has been added to and is actively recorded on Your good2go Account;

Automated Billing Parking Tariff: means the rate payable by the good2go Account holder at each Website, being sums: equal to the Parking Tariffs; or, in the case of Discounted Parking Tariffs, less than the Parking Tariffs required to park, payable to the Car Park Operator under the Parking Contract;

Automated Billing System: means this web-based pay as you go parking tariff payment application;

Car Park Operator: means the owners of car parks or third parties who manage the car park on their behalf with whom We have agreed that the payment of Automated Billing Parking Tariffs required to comply with a Parking Contract can be made via good2go.

Data Protection Legislation means the Data Protection Act 2018 and any other applicable law relating to the processing of personal data; and any other applicable law relating to the processing of personal data or any replacement legislation applicable in England and Wales from time to time (whether or not as a result of Brexit) and in each case, where applicable, any guidance and codes of practice issued by a supervisory authority;

“Discounted Parking Tariffs” means the alternative parking rates offered instead of the Parking Tariff to Motorists authorised to use the Automated Billing System as confirmed by the Car Park Operator and/or the Good to Go Solution Operator; ;

Failed Payment means a scenario where We have been unable to obtain authorisation from Your bank for Your payment against the Recurring Payment Authority;

good2go: means the services provided by Us to those who hold good2go Account to pay Automated Billing Parking Tariffs due to a Car Park Operator;

good2go Account: means a facility for users to apply for and administer an account which enables automated payments of Parking Tariffs;

good2go Solution Operator: means: Parkingeye Limited a company incorporated in England and Wales whose registered office is at 40 Eaton Avenue, Matrix Park, Buckshaw Village, Chorley, PR7 7NA with company number 05134454, who support and host the services.

Manual Top-Up: means a request made by You to add to Your Balance;

Motorist: means the driver of an Active Vehicle, who enters into a Parking Contract with the Car Park Operator;

Parking Contract: means the terms and conditions which apply in respect of parking between the Motorist and the Car Park Operator, including the payment of Automated Billing Parking Tariffs, which will be made available by the Car Park Operator, usually at the time of parking via signage at the car park;

Parking Tariff: where applicable, means the pay onsite tariffs applicable to park at the car park, as advertised by the Car Park Operator for payment by means other than the Automated Billing System;

Payment Card: means the debit or credit card registered for the Recurring Payment Authority;

Payment Processor: means Capita Business Services Limited, a company registered in England under company number 2299747, and whose registered office is at 30 Berners Street, London W1T 3LR who provide the payment processing facility;

Recurring Payment Authority: means the arrangement You enter into with Us and Your bank where You give Us permission to request payments as Auto Top-Ups, Auto Restore Balance and/or Pay-As-You-Park from Your Payment Card on an ad hoc basis;

Website: means parkgood2go.com and all sub-domains or as notified to You on registration and thereafter from time to time;

By using the Website and/or applying for a good2go Account You consent to Us collecting and processing the Personal Information (including sensitive Personal Information) that You provide in relation to Your application or during the course of Your correspondence and communication with us.

You further consent that We may share information provided to us or that We have collected with the following:

• the good2go Solution Operator, for administering and processing the good2go Account;
• the Car Park Operator, to identify if a good2go Account is held for the an Active Vehicle;
• the Car Park Operator, to inform them of the details of Your payment status e.g “paid” or “Failed Payment”; and
• the Payment Processor, for the processing of payment transactions via the Payment Processor, on behalf of Us,

and that they are duly authorised processors of that information for the purposes of administering the good2go Account. We shall only share information that is necessary for provision of good2go to You.

good2go shall be the Data Controller of information provided by You for the purposes of the Data Protection Legislation, save for where the Automated Billing System is only available to users selected by or authorised by a specific client and is available only in that client’s car parks, where our client will be the Data Controller. The good2go Solution Operator, the Payment Processor and the Car Park Operator shall be the Data Processors for and on the behalf of Us for the purposes of the Data Protection Legislation.

By submitting information, You consent or confirm that the person on whose behalf You are submitting that information consents, to the use of the information as set out in this Policy.

Use of the Information

We will collect and process Personal Information from You for the following purposes:

• to register Your good2go Account on this Website;
• assessing Your application for a good2go Account;
• communicating with You in respect of the good2go Account;
• to inform Car Park Operators that a good2go Account is held for Active Vehicles, including the specific vehicle registration number/s;
• communicating with Car Park Operators to confirm if a payment in respect of a Parking Contract has been successful;
• communicating with Car Park Operators in respect of any complaints;
• providing You with information about the good2go Account and Your cancellation rights;
• to cancel or vary a good2go Account;
• sending emails and SMS automated alerts relating to the issue, management, maintenance and renewal of good2go Accounts, as well as in the provision of related technical support;
• to notify You about changes to good2go;
• to administer good2go and the Website for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
• to ensure that content from the online service is presented in the most effective manner for You and for Your computer;
• as part of efforts to keep the service and Website safe and secure;
• to measure or understand the effectiveness of notifications, and to deliver better notifications to You; and
• to provide You with information about other goods and services which You may be interested in where You have opted into promotional communications.

Applications and Account Maintenance

Information You supply (or that You make available) to Us, the Payment Processor or the good2go Solution Operator, in order to apply for a good2go Account or receive good2go may include, for example:

• Your name;
• Vehicle Registration Mark (VRM);
• Vehicle make and model
• Postal address;
• email address;
• Telephone number;
• A unique password or reference to access; and
• Payment Card data (to the Payment Processor only).

Any details that We ask for You to provide, are required to process Your application for a good2go Account, and/or to administer the good2go Account, including the processing of payments. Information supplied to Us, the good2go Solution Operator or Payment Processor is subject to confidentiality and will not be disclosed except in line with this Policy.

Depending on the content of Your communications with Us, the information You supply may be classed as sensitive Personal Information. By using the Website and/or applying for a good2go Account You consent to the processing of this information by Us, the good2go Solution Operator and/or Car Park Operator. This information will only be used as necessary to administer good2go and no other purpose.

We, the good2go Solution Operator and/or Payment Processor may retain any information supplied, documents uploaded or issued to Us by You as part of Your application, or in respect of any communications with Us in in respect of Your account for the duration of Your account, or, where necessary, for financial audit purposes or legislative requirements. However, We, the good2go Solution Operator and/or Payment Processor, will not ask You for any more information than We, the good2go Solution Operator and/or Payment Processor need, and We, the good2go Solution Operator and/or Payment Processor will not retain Your information for any longer than required.

Disclosure of Personal Information

We do not share information about You unless it is necessary for the provision of good2go. We will only share Your information as described within this Policy with parties that are either subject to this Policy or follow practices at least as protective as those described in this Policy.

You agree that We have the right to share Your personal information with:

• Third Party Service Providers: These are businesses that perform functions on Our behalf. Examples include the good2go Solution Operator who supports and host the Website and the good2go Account and the Payment Processor who manages the administration of payment transactions, postal mail and e-mail providers. (Each Third Party Provider only has access to the Personal Information necessary to perform its functions, and may not use it for any other purpose. Further, they must process personal information in accordance with this Policy and as permitted by applicable Data Protection Legislation.
• Prospective Buyers: From time to time We might sell business units. In such transactions, good2go Account information, and other Personal Information, may be one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, You consent otherwise). Also, in the event that a company shareholder or substantially all of its assets are acquired, good2go Account and other Personal Information would be one of the transferred assets.
• Car Park Operators: We will share details of all Active Vehicles with Car Park Operators to enable them to identify if Automated Billing Parking Tariffs may be requested via good2go. Where a Carpark Operator requests payment of a Parking Tariff We will share with the Car Park Operator the status of the payment request. We will not share Payment Card data with the Car Park Operator.
• When required by Law: We may release account and other Personal Information when it is appropriate to do so in accordance with the law or where required to enforce or apply Our terms and conditions.
• With Your consent: other than as set out above, You will receive notice if We wish to share information about You with third parties. You will have the opportunity to advise good2go that You do or do not want Your information shared and good2go will comply with Your wishes.

Storing Your Personal Information

We will take all steps reasonably necessary to ensure that Your Personal Information is treated securely and in accordance with this Policy.

All information You provide is stored on secure servers. Any payment transactions will be encrypted and processed via the appropriately authorised Payment Processor. Payment information shall be stored externally by the Payment Processor and subject to this Policy.

We ask You to keep safe and to not to share a password provided in relation to accessing certain areas of this Website with anyone else.

Unfortunately, the transmission of information via the internet is not completely secure. Although We will do Our best to protect Your Personal Information, We cannot guarantee the security of Your Personal Information transmitted to Our Website; any transmission is at Your own risk. Once We have received Your Personal Information, We will use strict procedures and security features to prevent unauthorised access.

Marketing and Promotional Preferences

You can manage Your marketing and promotional preferences by logging into Your good2go Account. You can also manage Your subscriptions by following the subscription management instructions contained in any promotional emails or text messages that we may send to You. You may choose to subscribe to some methods of communication, and may choose not to subscribe to others. . You may update Your subscription preferences at any time (including the ability to unsubscribe). Please note that even if You decide not to subscribe to, or to unsubscribe from promotional messages, we may still need to contact you with important transactional (i.e. none promotional) information related to Your good2go Account. For example, if you have unsubscribed from promotional email messages, You may still receive emails when a payment fails to be processed on your good2go Account.

Accepted Use of Payment Card Data

When You register Your Payment Card details or make a Manual Top-Up, You accept that You will be redirected to a separately hosted web page of the Payment Processor and any Personal Information that You supply, via Payment Processor, will be collected and processed by the Payment Processor only for making a Manual Top-Up. Here You will provide your payment card number, expiry date and security code to the Payment Processor and We will be supplied (by the Payment Processor) with the status of the payment and the payment amount, e.g. “paid”, “£10” to enable Us to allocate the payment made to Your account.

We look shall keep Your Personal Information secure by applying security processes that are appropriate to the nature of the information that You provide. As the transmission of information via the internet is not completely secure, We cannot guarantee the security of Your information as it is transmitted to our Website over the internet, as such You acknowledge and accept that any such transmission is at Your risk.

We will only process information that You supply whilst making a Manual Top-Up or registering Payment Card details via the Payment Processor and We will not be permitted access to this information, save for the status of the payment, the payment amount, the payment’s reference the last four numbers of the Payment Card, and the expiry date of the Payment Card.

All online card payments are protected by Secure Socket Layer (SSL) with an encryption key length of 128 bits. Your Payment Card details are directly processed by the Payment Processor and are not collected nor accessible by Us. The Payment Processor’s online payment management solutions are independently and rigorously security assessed and are certified by Visa and MasterCard as a Payment Card Industry Data Security Standard (PCI DSS) Level 1 payment processor. Further information about this Payment Card security standard can be found at PCI Standards Security Council website https://www.pcisecuritystandards.org/security_standards/pci_dss.shtml

The Payment Processor facilitates Payment Card transactions that are carried out when redirected from the Website. The Payment Processor provides a payment facility only, via its own independent site. Accordingly, the payment transaction is solely between You and Us, with the Payment Processor acting as the payment facilitator.

Cookie Policy

The online service uses cookies to distinguish You from other users of Our Website. This helps Us to provide You with a good experience when You browse the Website and also allows Us to improve Our Website. By continuing to browse the Website You agree to this use of cookies.

A cookie is a small file of letters and numbers that We store on Your browser or the hard drive of Your computer Cookies contain information that is transferred to Your computer's hard drive.

The Website uses the following cookies:

• Strictly necessary cookies. These are cookies that are required for the operation of Our Website. They include, for example, cookies that enable You to log into secure areas of Our Website.

You can find more information about the individual cookies We use and the purposes for which We use them in the table below:

Name	Purpose
G2GSession	This cookie is strictly necessary for Our Website to track Your sessions. Without this cookie, the Your will not be able to remain logged in to perform actions associated with Your account. This Cookie will expire after 30 minutes of inactivity on the Website
WPLB	This cookie is strictly necessary for Our Website to track the Your session and to improve resilience and affinity to a server thereby improving the availability of the Website. The WPLB cookie ensures that all requests from You are directed to the same server for a particular session This increases the capacity (total number of current users) and reliability of the Website as it’s being used. This Cookie will expire after 30 minutes of inactivity on the Website.
__cfduid	This cookie is strictly necessary for Our Website to track Your session to ensure the security of the Website. The __cfduid cookie is used to override any security restrictions based on the IP address You are using to visit the Website. For example, if You are accessing the Website via a coffee shop wifi, where there are a number of infected machines, however Your computer is known and trusted, then this cookie can override the security setting that would otherwise deny access to the Website. This cookie does not correspond to any userid in the web application, nor does it store any personally identifiable information. This cookie expires after 30 minutes of inactivity on the Website. More Information may be found at: https://support.cloudflare.com/hc/en-us/articles/200170156-What-does-the-CloudFlare-cfduid-cookie-do
cookieconsent_dismissed	The “cookieconsent_dismissed” cookie is used to determine whether to display the cookie consent banner. This cookie will expire after 1 month. See https://silktide.com/tools/cookie-consent/docs/what-are-cookies/ for more information under ‘Persistent Cookies’

You can block cookies by activating the setting on Your browser that allows You to refuse the setting of all or some cookies. However, if You use Your browser settings to block all cookies (including essential cookies) You may not be able to access all or parts of the Website.

Your Access to Your Personal Information

We try to be as open as it can be in terms of providing You access to Your Personal Information. You can find if We (or Our agents and sub-contractors, acting on Our behalf) hold any Personal Information by making a ‘subject access request’ under the Data Protection Legislation. If We (or Our agents and sub-contractors) do hold information about You We will:

• give You a description of it;
• tell You why We (or Our agents and sub-contractors, on Our behalf), are holding it;
• tell You who it could be disclosed to; and
• let You have a copy of the information in an intelligible form.

To make a request for any Personal Information We (or Our agents and sub-contractors) may hold, You will also be required to provide Us with evidence of Your identity in order to verify the legitimacy of Your request. Such requests should be addressed to Parkingeye Limited, C/O 40 Eaton Avenue, Buckshaw Village, Chorley, Lancashire PR7 7NA.

Similarly, If We (or Our agents and sub-contractors acting on our behalf) hold information about You, which you believe is incorrect You can ask Us to correct any such errors by contacting Parkingeye Limited, C/O 40 Eaton Avenue, Buckshaw Village, Chorley, Lancashire PR7 7NA.

Changes to Our Privacy Policy

Any changes We make to Our Policy in the future will be posted on this page and, where appropriate, notified to You via the e-mail address provided when You created Your good2go Account. We recommend that you frequently check to if any updates or changes to Our Policy have been made.

Complaints or Queries

We try to meet the highest standards when collecting and using Personal Information. For this reason, We take any complaints We receive about this very seriously. We encourage people to bring it to Our attention, if they think that Our (or Our agents and sub-contractors on Our behalf’s) collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving Our procedures.

This Policy was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of Our collection and use of personal information. However, We are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.

How to Contact Us Regarding a Privacy Related Query

If you have any questions about our privacy policy, how we use your data or your data rights, you can contact us using the form provided below.

Your query will be submitted directly to our Privacy Team.

If you submit an enquiry to us, we will process the data provided for the purpose of reviewing and responding to your enquiry. If you no longer want us to process the data provided, please contact us using the above form and include the message ‘Withdraw consent’.

Alternatively, you can write to us with your privacy related query at:

Privacy Team,
Parkingeye Ltd,
40, Eaton Avenue,
Chorley,
PR7 7NA

© 2021 Parkingeye Limited, trading as good2go.